Since its founding in 2014, G-Drive Solutions (GDSI) has always put its customers first. With the company’s primary value being standby power solutions in the form of diesel generators and auxiliaries, what truly sets the company apart from the rest is its impeccable after-sales service.
A generator is designed to keep businesses afloat and operating during power outages, ensuring 24/7 operation and the protection of perishable inventory, and in some cases, the protection of human life (such as in hospitals and critical public infrastructure such as flood control projects).
G-Drive Solutions Inc., thanks to its highly agile and specialized after-sales team, is known to be the only generator company in the Philippines (and possibly Southeast Asia) that services its clients during extreme weather conditions such as typhoons, floods and storms. This is possible thanks to its nationwide logistics scope and high-quality all-weather competencies.
The grit and determination of GDSI engineering has resulted in many miracle stories of saving businesses and saving lives. Here are just some of them:
Case 1: Rain or Shine Assistance Over the Phone
Severe Tropical Storm Crising struck the Philippines in July 2025, intensifying the southwest monsoon and triggering widespread flooding and landslides across Luzon and nearby regions. The storm, along with related weather disturbances, caused the deaths of at least 30 people, displaced over 800,000 residents, and destroyed or damaged more than 1,200 homes. Infrastructure and agricultural damage has been estimated at over ₱5 billion, with Central Luzon and Calabarzon among the hardest-hit areas.
Among those affected was a particular branch of Jollibee in Bacolod City. Due to diesel shortages amidst the calamity, the generator was unable to start properly. Generators are generally robust pieces of equipment, but in cases of poor startup, a specific troubleshooting procedure needs to be implemented to ensure the equipment starts running and does not get damaged in the process.
During the evening, as the storm was rampaging, the branch called the GDSI aftersales team. An engineer—Sir Robert Pasco, Head of Technical Operations—along with his engineering team, immediately touched base. The client was guided step-by-step on how to troubleshoot the genset and was advised on the necessary steps to follow to get it back in working order despite the storm.
Given that this was a restaurant application, the building had a silent-type, weatherproof generator set, which withstood the forces perfectly.
After several hours and through detailed guidance, the client managed to get the genset back in working order, and the restaurant continued to serve at limited capacity during the storm.
GDSI is the only generator company in the Philippines with true 24/7 aftersales service. Proud owners of a bespoke G-Drive Solutions generator can always find refuge knowing that, upon calling the emergency hotline plastered on the generator’s outer enclosure, there will always be someone to answer.
Case 2: Not Our Genset, But We Served It Anyway
A particular property management company in Makati City, operating a large residential tower in the heart of the CBD, reached out to GDSI for assistance with one of its old generator sets.
This specific generator set was not supplied by G-Drive and was very old and worn down (it was a unit circa 1990s). To add to the challenge, it was during a period when the entirety of Metro Manila was struggling through a powerful monsoon season. Despite this, GDSI’s team of talented engineers took on the challenge to service, repair, and overhaul it.
From GDSI’s operational headquarters in Cainta, Rizal, a land-based team was quickly dispatched to assist the client within the same evening. Thanks to strong all-weather training and familiarity with a diverse range of generator platforms and generations of design, the generator set was revived and brought back to operating capacity in just a few hours.
Ultimately, it was discovered that the generator’s failure to operate was due to a lack of care and preventive maintenance—either through the original supplier’s failure to provide proper maintenance schedules or due to a lack of coordination and regular check-ins.
Following this success, the client later returned to G-Drive to purchase additional generator sets to overhaul its residential fleet, ensuring the hundreds of families and tenants who call these towers home have access to a reliable 24/7 supply of electricity, no matter the situation outdoors.
Like all G-Drive-supplied gensets—as well as those the company has adopted and continues to maintain—they continue to serve their purpose efficiently and effectively. GDSI prides itself on consistently reaching out to all unit operators regarding maintenance schedules; this ensures that each generator is able to fulfill its original intended purpose, especially in times of trouble.
